Oracle Siebel Blank Page Issue

File Synchronization Not Happening Between sweapp and siebsrvr, Causing OpenUI Application Blank Page

APPLIES TO:

Siebel Sales Version
8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

SYMPTOMS

On : 8.1.1.14 [IP2014] version, System Admin
Open UI application not working fine after upgrade from Siebel 8.1.1.11 to 8.1.1.14. IRM, upgrep and upgphys completed
successfully.

ACTUAL BEHAVIOR

OpenUI application displaying blank page after entering login credentials.

EXPECTED BEHAVIOR

Home Page should be displayed after successful login.

STEPS

The issue can be reproduced at will with the following steps:
1. Enter the Siebel application URL
2. Enter the credentials in Login page
3. Blank page is displayed

CAUSE

The issue is caused due to synchronization not happening between Web Server's SWSE_HOME/PUBLIC/ENU folder and the Siebel server's SIEBEL_HOME\siebsrvr\WEBMASTER folder.
File synchronization should be successful, when QuickFix / FIxPack is applied, upgrade of server or any changes at SWSE level. Files were not updated on Web Server which resulted in Blank Page being displayed.

SOLUTION

To implement the solution, please execute the following steps:
1. Stop Web server, Stop Siebel Services
2. Create blank <23044> folder under SWSE_HOME/PUBLIC/ENU
3. Set the permissions to full.
4. Copy '$SIEBEL\siebsrvr\WEBMASTER\siebel_build' contents to 'SWSE_HOME/PUBLIC/ENU/23044 folder'
5. Start Web server, Start siebel services
6. Clear the browser history and delete the cache.
7. Launch the OpenUI client and verify

MOS ID : 2009448.1